Principles of Business Administration Essay

Both employees and employers pauperisation to demonstrate indisputable that they atomic number 18 fully certain of their surroundings and to make for certain that they be not under the influence of each drugs or alcohol while at work. Alongside personal conduct employees and employers assume to make authentic they send on personal action, they motivating to be suitable to action when needed and not bet for someone else to take control of a situation. As an employer one way they stomach make sure that the environment is define and safe if by finding taboo the cultivation i. . who is in charge of offset aid where atomic number 18 the main wellness and safety concerns within the building and some importantly knowing who to contact when need to if there is a major issue. Santander is an typeface of a either toldiance who made sure that warranter is top of the game, the reason for this is this company deals with thousands of nodes account details may it be for cr edit cards or bloodline cards, each member of staff ar put through training which develops all astir(predicate) data protection and what to do and not to do.The ways in which staffs ar told to deal with the accounts atomic number 18 as follows- When contacting customer may it be from an outbound prefigure or an inbound call all staff need to make sure that they advice the customers that calls may be recorded for future tense reference, then they must ask the customers security questions to make sure that they are sermon to the correct person (this can be hard as sometimes it is problematic to fully know if the person you are talking to is the correct person).Once this has been substantiate the employee can go on and explain to customer that they are in arrears and take payment to and note customers account, there are occasion when the payment system get out not respond and the employees would have to bring out down the customers details on these occasions the customers would be aware and if they were happy information would be taken and imputed later on the information would then be set in a specific bin which is collected one every calendar week where all personal or confidential information is destroyed.Other things employees are told is when expiration the computer they need to make sure that they lock their screen this way no one is able to get a copy of any of the customers details, if the employee has any publisher work laying around they in any case need to make sure that this is locked forward if the information has any customers details on. repayable to the amount if accounts that fall into arrears there are staff who mainly deal with the install cards and credit cards, these staff are aware not to talk about account holders details, when calling the customer they need to amek sure they complete security questions